Terms and Conditions
Terms and Conditions with customer information
Table of Contents
1. Scope of Application
2. Conclusion of Contract
3. Right of Withdrawal
4. Prices and Payment Terms
5. Delivery and Shipping Conditions
6. Retention of Title
7. Liability for Defects (Warranty)
8. Applicable Law
9. Redemption of Promotional Vouchers
10. Redemption of Gift Vouchers
11. Alternative Dispute Resolution
1) Scope of Application
1.1 These Terms and Conditions of Dankbar Store Ltd. (hereinafter referred to as the “Seller”) apply to all contracts for the delivery of goods concluded between a consumer or entrepreneur (hereinafter referred to as the “Customer”) and the Seller with regard to the goods displayed by the Seller in their online shop. The inclusion of the Customers own terms and conditions is hereby rejected, unless otherwise agreed.
1.2 A consumer within the meaning of these Terms and Conditions is any natural person who enters into a legal transaction for purposes that are predominantly outside their commercial or independent professional activity. An entrepreneur within the meaning of these Terms & Conditions (T&Cs) is a natural or legal person, or a legally recognized partnership who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.
2) Conclusion of the Contract
The purchase contract is concluded with Dankbar Store Ltd., represented by Aleksandar Nikolov (the contracting party).
2.1 Contracting Party
2.1.1 The product descriptions contained in the Sellers online shop do not constitute binding offers by the Seller, but serve for the Customer to submit a binding offer.
2.2 Product Descriptions, Offers and Validity
2.2.1 The Customer submits a binding offer by clicking the final button after adding items to the cart and completing the checkout process.
2.2.2 Validity of Corporate Offers: Individual offers for corporate clients (e.g., team workshops, larger orders, private workshops or collaboration requests) are valid for 14 days from the offer date, unless otherwise stated. After this period, we reserve the right to adjust prices or availability accordingly.
2.2.3 Corporate Workshops & Special Agreements: For workshops or events organized specifically for companies or larger groups, special terms and conditions may apply (e.g., cancellation deadlines, number of participants, payment terms). These terms and conditions will be specified individually in the offer and form part of the contract.
2.3 Submission of an Offer
2.3.1 The presentation of the products in the online shop does not constitute a legally binding offer but rather an invitation to place an order. By clicking the “Buy Now” button, you submit a binding order for the goods contained in the shopping cart. An order confirmation and acceptance will be sent immediately via automated email. With this email confirmation, the purchase contract is concluded.
2.4 Payment Processing with PayPal
2.4.1 If a payment method offered by PayPal is selected, payment processing is carried out via the payment service provider PayPal (Europe) S.0r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as “PayPal”), subject to the PayPal terms of use available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full, or if the Customer does not have a PayPal account subject to the terms for payments without a PayPal account, available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. If the Customer pays using a payment method offered by PayPal that can be selected during the online order process, the Seller hereby already declares acceptance of the Customers offer at the moment the Customer clicks the button concluding the order process.
2.5 Storage of the Contract Text
2.5.1 When submitting an offer via the Sellers online order form, the text of the contract is stored by the Seller after the contract has been concluded and is sent to the Customer in text form (e.g., email, fax, or letter) after the Customer has submitted their order. Any further access to the contract text by the Seller is not provided.
2.6 Correction of Input Errors
2.6.1 Before submitting a binding order via the Sellers online order form, the Customer can recognize possible input errors by carefully reading the information displayed on the screen. A useful technical means for better detecting input errors can be the zoom function of the browser, which enlarges the display on the screen. The Customer can correct their entries during the electronic ordering process using the usual keyboard and mouse functions until they click the button concluding the order process.
2.7 Contract Languages
2.7 The contract can be concluded in either German or English.
2.8 Product Descriptions and Offers
2.8.1 Order processing and communication usually take place via email and automated order processing. The Customer must ensure that the email address provided for order processing is correct so that emails sent by the Seller can be received at this address. In particular, when using spam filters, the Customer must ensure that all emails sent by the Seller or by third parties commissioned by the Seller for order processing can be delivered.
3) Right of Withdrawal / Cancellation
3.1 Consumers generally have a right of withdrawal.
3.2 Further details on the right of withdrawal can be found in the Sellers cancellation policy.
3.3 Bookings for standard and special workshops are in general non-refundable; however, participants may reschedule to an alternative date, subject to availability. For special workshops, a change of date may be offered provided that another workshop date is scheduled; if no alternative date is available, the participant will receive a voucher for our online store in the amount of the ticket price
3.4 The right of withdrawal does not apply to consumers who, at the time of contract conclusion, are not residents of a member state of the European Union and whose sole place of residence and delivery address at the time of contract conclusion are outside the European Union.
4) Prices and Payment Terms
4.1 Unless otherwise stated in the Sellers product description, the prices indicated are total prices. VAT is not shown, as the Seller is a small business within the meaning of the German VAT Act (UStG). Any additional delivery and shipping costs that may apply are specified separately in the respective product description.
4.2 The available payment methods are communicated to the Customer in the Sellers online shop.
4.3 For deliveries to countries outside the European Union, additional costs may be incurred in individual cases that are not the responsibility of the Seller and must be borne by the Customer. These include, for example, fees for the transfer of funds by credit institutions (e.g. transfer fees, exchange rate charges) or import duties or taxes (e.g. customs duties). Such costs may also arise in connection with the transfer of funds if the delivery is not made to a non-EU country, but the Customer makes the payment from a non-EU country.
4.4 If the direct debit payment method via Stripe is selected, payment processing is carried out by the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter referred to as “Stripe”). Stripe reserves the right to conduct a credit check and may refuse this payment method in the event of a negative credit check.
5) Delivery and Shipping Conditions
5.1 Delivery of goods is carried out by shipping to the delivery address provided by the Customer, unless otherwise agreed. The delivery address specified during the Sellers order processing is decisive for the transaction.
5.2 If delivery of the goods fails for reasons attributable to the Customer, the Customer shall bear any reasonable costs incurred by the Seller as a result. This does not apply to the cost of sending the goods if the Customer effectively exercises their right of withdrawal. With regard to return shipping costs, the provisions in the Sellers cancellation policy apply if the Customer exercises the right of withdrawal effectively.
5.3 The Seller reserves the right to withdraw from the contract in the event of incorrect or improper self-supply. This applies only if the Seller is not responsible for the non-delivery and has concluded a specific covering transaction with the supplier with due diligence. The Seller will make every reasonable effort to procure the goods. In the event of unavailability or only partial availability of the goods, the Customer will be informed immediately and any consideration already paid will be refunded without delay.
5.4 Self-collection is not possible for logistical reasons.
6) Retention of Title
6.1 If the Seller provides goods in advance, they retain ownership of the delivered goods until full payment of the purchase price owed has been made.
7) Liability for Defects (Warranty)
7.1 If the purchased item is defective, the provisions of statutory liability for defects shall apply.
7.2 If the Customer is acting as a consumer, they are kindly requested to report any obvious transport damage to the delivery agent and to inform the Seller accordingly. Failure to comply with this request has no effect on the Customers legal or contractual claims for defects.
7.3 Dankbar Store Ltd. assumes no liability for damage caused by candles made by participants during a workshop. During the workshops, we explicitly point out several times that adding too many dried flowers or large decorative objects can impair the burning properties and be dangerous. Participants are responsible for their safe use.
8) Applicable Law
8.1 All legal relationships between the parties shall be governed by the laws of the Republic of Bulgaria, excluding the laws governing the international sale of movable goods. For consumers, this choice of law applies only insofar as the protection granted by mandatory provisions of the law of the country in which the consumer has their habitual residence is not withdrawn.
8.2 Furthermore, this choice of law does not apply with regard to the statutory right of withdrawal for consumers who, at the time of concluding the contract, are not residents of a member state of the European Union and whose sole residence and delivery address at the time of contract conclusion are outside the European Union.
8.3 All content published on the website (text, photos, graphics, designs) is protected by copyright and may not be copied or used in any other way without the express consent of Dankbar Store Ltd.
8.4 Workshop Participation & Photo Use: By booking a workshop spot, you agree that photographs and videos may be taken during the workshop. These recordings may be used for Dankbar Store Ltd.’s marketing purposes, including but not limited to our website, Instagram, Facebook, and other social media channels. If you do not wish to be photographed or published, please let us know before the workshop begins we respect your privacy. Commercial transfer to third parties will not take place.
9) Redemption of Promotional Vouchers
9.1 Vouchers issued free of charge by the Seller as part of promotional campaigns with a specific validity period and which cannot be purchased by the Customer (hereinafter referred to as “Promotional Vouchers”) can only be redeemed in the Sellers online shop and only within the specified period.
9.2 Certain products may be excluded from the voucher promotion if such a restriction is stated in the content of the Promotional Voucher.
9.3 Promotional Vouchers can only be redeemed before completing the order process. Subsequent offsetting is not possible.
9.4 Multiple Promotional Vouchers may be redeemed in a single order.
9.5 The value of the goods must be at least equal to the amount of the Promotional Voucher. Any remaining balance will not be refunded by the Seller.
9.6 If the value of the Promotional Voucher is not sufficient to cover the order, one of the other payment methods offered by the Seller may be used to pay the difference.
9.7 The balance of a Promotional Voucher will neither be paid out in cash nor accrue interest.
9.8 The Promotional Voucher will not be refunded if the Customer returns goods paid for wholly or partly with the Promotional Voucher within the scope of their statutory right of withdrawal.
9.9 The Promotional Voucher is transferable. The Seller may make payment with discharging effect to the respective holder who redeems the Promotional Voucher in the Sellers online shop. This does not apply if the Seller has knowledge or grossly negligent ignorance of the holders lack of entitlement, legal incapacity, or lack of authority to represent.
10) Redemption of Gift Vouchers
10.1 Vouchers that can be purchased through the Sellers online shop (hereinafter referred to as “Gift Vouchers”) may only be redeemed in the Sellers online shop, unless otherwise stated on the voucher.
10.2 Gift Vouchers and any remaining balance of Gift Vouchers can be redeemed until the end of the third year after the year of voucher purchase. Remaining balances will be credited to the Customer until the expiry date.
10.3 Gift Vouchers can only be redeemed before completing the order process. Subsequent offsetting is not possible.
10.4 Only one Gift Voucher can be redeemed per order.
10.5 Gift Vouchers can only be used to purchase goods and not to purchase additional Gift Vouchers.
10.6 If the value of the Gift Voucher is insufficient to cover the order, one of the other payment methods offered by the Seller may be used to settle the difference.
10.7 The balance of a Gift Voucher will neither be paid out in cash nor bear interest.
10.8 The Gift Voucher is transferable. The Seller may make payment with discharging effect to the respective holder who redeems the Gift Voucher in the Sellers online shop. This does not apply if the Seller has knowledge or grossly negligent ignorance of the holders lack of entitlement, legal incapacity, or lack of authority to represent.
11) Alternative Dispute Resolution
11.1 The European Commission provides a platform for online dispute resolution (ODR) which can be accessed at the following link: https://ec.europa.eu/consumers/odr
This platform serves as a point of contact for the out-of-court resolution of disputes arising from online purchase or service contracts involving a consumer.
11.2 The Seller is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.
