Shipping & Returns
Thank you for choosing Dankbar. We truly appreciate your trust and aim to offer a smooth, transparent, and reliable shopping experience. This policy explains how we handle shipping, delivery, returns, and refunds for all physical products purchased through our online store, in accordance with applicable EU consumer protection laws.
Order Processing Time
After you place an order with Dankbar, we usually process it within 24–48 hours, excluding weekends and public holidays. During this time, our team carefully prepares your items, completes quality checks, and packages your products securely to ensure they arrive in excellent condition.
Shipping Time
Once processing is complete, shipping times depend on your delivery address. Within the European Union, most orders arrive within up to 5 working days. Although delivery times may vary slightly depending on the carrier and destination, we always work with trusted shipping partners to ensure safe and timely delivery.
Shipping Rates
Shipping costs depend on the delivery location and total order weight. To see the exact shipping fee, simply add your items to the cart and proceed to checkout. Our system automatically calculates the shipping cost based on your address and selected shipping method before you complete your purchase.
Order Tracking
As soon as we ship your order, you will receive a confirmation email with a tracking number. This allows you to follow your shipment in real time and check its current status and estimated delivery date at any moment.
Delivery Address Responsibility
Please ensure that all delivery details are accurate and complete when placing your order. Incorrect or incomplete address information may cause delays or failed deliveries. In such cases, Dankbar Store Ltd. cannot accept responsibility for lost or undeliverable shipments.
Shipping Area & Restrictions
Dankbar Store Ltd. primarily ships to addresses within the European Union. However, please note that certain products may have specific shipping restrictions or additional fees for delivery to certain regions. If you have questions about shipping to a particular area, please contact our customer support team at support@dankbarset.com
International Shipping
At this time, we do not offer shipping outside the European Union. However, we are continuously reviewing our logistics options and hope to expand international shipping in the future.
Shipping Delays
While we do our best to meet estimated delivery times, unexpected situations such as extreme weather conditions, carrier disruptions, or other unforeseen events may occasionally cause delays. We appreciate your understanding in these rare cases and will keep you informed whenever possible.
Returns and Refunds
1. Right of Withdrawal
You may withdraw from your purchase within 14 days of receiving your goods, provided that:
- they remain unused,
- all items remain unopened,
- the original packaging stays intact,
- the goods show no signs of damage or wear.
2. Excluded Items
Once opened or used, consumable items (including wax, fragrances, wicks, and additives) cannot be returned for safety and hygiene reasons.
3. Return Eligibility
To qualify for a return and refund, all of the following conditions must apply:
- The return request is made within 30 days of the purchase date
- The product remains unused, undamaged, and complete
- The item is returned in its original packaging
- All components, accessories, and instructions are included
Products showing signs of use, damage, or missing parts may not qualify for a refund. (Further information can be found HERE)
4. Return Process
To request a return, please contact us at support@dankbarset.com with your order number. You cover return shipping costs unless the product arrives damaged or defective. We strongly recommend using a trackable shipping service, as we cannot accept responsibility for lost return shipments.
5. Refund Processing
After inspection, we issue refunds to the original payment method within 5–25 business days, depending on your payment provider.
How to Initiate a Return
To start a return, please contact our customer support team before sending any items back:
Email: support@dankbarset.com
WhatsApp: +43 688 649 58050
Please include your order number, name, and reason for return. After reviewing your request, we will provide return instructions.
Defective or Damaged Items
If your order arrives damaged or defective, please contact us immediately after delivery. In such cases, we will work with you to find a fair solution, including replacement or refund where appropriate.
Contact & Support
If you have questions about returns, cancellations, or bookings, our support team is happy to help:
Email: support@dankbarset.com
Tel/WhatsApp: +43 688 64958050
Thank you for choosing Dankbar. We are here to help and ensure that you have a positive customer experience.
Last updated: 12 January 2026
