Return & Refund Policy

Thank you for choosing “Dankbar”, the premium candle making set that brings creativity and joy to your life. We are committed to providing you with the highest quality products and customer service. In the event that you are unsatisfied with your purchase, we offer a comprehensive Return & Refund Policy to ensure your satisfaction.

Return Eligibility:

To be eligible for a refund, please ensure that your return meets the following criteria:

1. Timeframe: You have 30 days from the date of purchase to initiate a refund request. After this period, we may not be able to process your return.

2. Condition of the product: The “Dankbar” candle making set must be unused, in its original packaging, and in the same condition as when it was received. Any signs of wear and tear, damage, or missing components may affect your eligibility for a refund.

Initiating a Refund:

To initiate a refund request, please simply follow these steps:

1. Contact Customer support 24/7: Please reach out to our friendly customer support team via support@dankbarset.com or via WhatsApp +4368864958050 to inform us about your intention to return the product. Provide us with your order details, including your name, email address, and order number.

2. Return authorization: Upon verification of your eligibility for a refund, we will provide you with a return authorization code and any additional instructions for the return process.

3. Return shipping: You will be responsible for covering the return shipping costs. We recommend using a trackable shipping method to ensure that the returned product reaches us safely. Please include the return authorization code with your package.

Processing refunds:

Once we receive the returned “Dankbar” set and confirm that it meets the eligibility criteria, we will proceed with processing your refund. Please note the following:

1. Refund method: Refunds will be issued using the original payment method used for the purchase. If the original payment method is no longer available, we will notify you to find an alternative solution.

2. Refund timing: Please allow from 5 up to 25 days for the refund to be processed and reflected in your account. Processing times may vary depending on your financial institution.

Non-refundable Items:

Please note that certain items are non-refundable:

1. Consumables: As candle making involves ingredients that are consumed during the process, we cannot accept returns or offer refunds on wax, essential oils, wicks, or any other consumable supplies that have been opened or used.

2. Gift cards: Gift cards purchased from “Dankbar” are non-refundable.

Exceptions and Exchanges:

In certain cases, we may make exceptions to our refund policy or offer exchanges for defective or damaged products. Please reach out to our customer support team to discuss your situation, and we will do our best to find a satisfactory resolution.

Contact Us:

Email: support@dankbarset.com

WhatsApp: +4368864958050

If you have any questions or concerns about our Return & Refund Policy, please contact our customer support team. We are here to help and ensure that you have a positive customer experience with “Dankbar”.