Privacy Policy

At Dankbar, we place a high priority on the protection and lawful processing of personal data. This Privacy Policy explains how we collect, use, store, and safeguard personal information when you visit our website, purchase our candle making sets, finished candles, or workshop tickets, or otherwise interact with our services. By using our website or providing personal data to Dankbar, you acknowledge and agree to the practices described in this Privacy Policy.

Dankbar Store Ltd.

Izola planina 26, 7015 Ruse

Bulgaria

E-Mail: support@dankbarset.com

Imprint: https://dankbarset.com/imprint/

Scope of Application

This Privacy Policy applies to all personal data processed through:

  • our website and online shop (WooCommerce),
  • the purchase of physical products (candle making sets & candles),
  • workshop and event bookings,
  • private and corporate workshops,
  • customer communication,
  • newsletters and marketing activities.

Personal Information We Collect

1. Personal Data You Provide

When you place an order, book a workshop, create an account, or contact us, we collect personal data necessary to fulfill our contractual and legal obligations, including:

  • Full name
  • Email address
  • Billing and shipping address
  • Phone number (if provided voluntarily)
  • Payment information (processed via external payment providers)
  • Workshop-related information (event selection, notes, preferences)

We process this data strictly for the stated purpose and only to the extent necessary.

2. Usage and Log Data

When you visit our website, we automatically collect certain information about your browsing activities. This may include your IP address, browser type, operating system, referring URLs, pages visited on our site, date and time of access. This data helps us analyze trends, administer our website, track user engagement, and improve our services.

3. Cookies and Similar Technologies
3.1 Use of Cookies

We use cookies and similar technologies to ensure the proper functioning of our website, improve usability, and analyze user behavior.

Cookies may include:

  • Essential cookies (required for checkout, login, and security)
  • Functional cookies (remember preferences)
  • Analytics cookies (website performance and statistics)
  • Marketing cookies (only with consent)

You can manage or revoke cookie consent at any time via your browser settings or our cookie banner. Disabling cookies may limit certain features of the website.

How We Use Your Personal Information

1. Order, Booking, and Contract Fulfillment

We process personal data to confirm, manage, and fulfill orders for physical products and workshop bookings. This includes payment processing, delivery coordination, booking confirmations, and customer communication related to your purchase or participation.

2. Service Improvement and Optimization

We evaluate collected data to improve our website, product offerings, workshop experiences, and overall customer journey. This allows us to refine functionality, enhance content, and better understand customer needs.

3. Communication and Marketing

Where legally permitted and based on your consent, we may use your email address to send newsletters, updates, or promotional information about Dankbar products, workshops, and events. You may withdraw your consent and unsubscribe at any time using the link provided in each email.

4. Payment Processing (Stripe & WooCommerce)

Payments in our online shop are processed via Stripe and WooCommerce-integrated payment services. Payment data is transmitted directly to the payment provider and is not stored on our servers. Stripe processes personal data in accordance with GDPR and applies appropriate safeguards. Further information is available in Stripe’s privacy policy. https://stripe.com/en-at/privacy

Data Retention

We store personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. In particular:

  • Order and billing data are retained in accordance with statutory tax and accounting retention periods
  • Marketing data is stored until consent is withdrawn
  • Workshop-related data is retained for a reasonable period after the event for administrative and legal purposes

Once retention periods expire, we securely delete or anonymize the data.

Data Security

Dankbar implements appropriate technical and organizational security measures to protect personal data against unauthorized access, loss, misuse, or alteration. While we continuously improve our safeguards, please note that no online transmission or electronic storage system can guarantee absolute security.

Third-Party Websites and Services

Our website may include links to third-party websites or external services. These providers operate independently and maintain their own privacy policies. Dankbar does not control and assumes no responsibility for their data processing practices. We recommend reviewing the respective privacy policies before sharing personal information.

Data Transfers to Third Countries

Where personal data is transferred outside the European Union (e.g., via payment providers or service tools), we ensure appropriate safeguards in accordance with Chapter V GDPR, including:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions
  • Additional technical and organizational measures

Your Rights Under the GDPR

Under Articles 15–21 GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Erase data (right to be forgotten)
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent at any time

You also have the right to lodge a complaint with a supervisory authority.

Social Media Presence

We maintain online presences within social networks and, in this context, process user data to communicate with active users or provide information about us. We point out that user data may be processed outside the territory of the European Union. This may involve risks for users, for example because enforcing user rights could be more difficult.

Furthermore, user data within social networks is generally processed for the purposes of market research and targeted advertising. In particular, providers may create usage profiles based on users’ behavior, interactions, and expressed interests. Subsequently, these profiles may be used to display advertising both within the respective social network and across external platforms, where such advertising is likely to correspond to users’ individual interests. In this context, cookies and similar tracking technologies are typically stored on users’ devices in order to record user behavior, preferences, and engagement patterns over time.

Additionally, data may be stored in user profiles independently of the devices used (especially if users are members of the respective platforms and logged in). For a detailed description of the respective processing methods and options for objection (opt-out), we refer to the privacy policies and information provided by the operators of the respective networks. Even in the case of requests for information or the assertion of data subject rights, we point out that these can be most effectively exercised directly with the providers. Only the providers have access to the user data and can take appropriate measures and provide information directly. Should you still need assistance, you can contact us.

Types of Data Processed:
  • Contact details (e.g., postal and email addresses or telephone numbers); content data (e.g., textual or image messages and posts, as well as information on authorship or time of creation); usage data (e.g., page views, time spent on the site, click paths, usage intensity, device types and operating systems used, as well as interactions with content and functions).
  • Data Subjects: Users (e.g., website visitors, users of online services).
  • Purpose of Processing: Communication; feedback (e.g., collecting feedback via online forms); public relations.
  • Retention and Deletion: Deletion in accordance with the section “General Information on Data Storage and Deletion.”
  • Legal Basis: Legitimate interests (Art. 6(1)(f) GDPR).

Legal Bases for Processing (Art. 6 GDPR)

We process personal data exclusively on the following legal grounds:

  • Contract performance (Art. 6(1)(b)) – order fulfillment, workshop bookings
  • Legal obligation (Art. 6(1)(c)) – tax and accounting requirements
  • Consent (Art. 6(1)(a)) – newsletters and marketing
  • Legitimate interests (Art. 6(1)(f)) – website security, fraud prevention, business optimization

Where processing is based on consent, you may withdraw it at any time.

Updates to This Privacy Policy

We may update or amend this Privacy Policy to reflect legal changes, service developments, or operational adjustments. Any updates will be published on this page and take effect immediately upon posting. We encourage you to review this policy regularly.

Contact & Support

If you have any questions or concerns about our Privacy Policy or how your personal information is handled, our support team is happy to help:

Email: support@dankbarset.com

Tel/WhatsApp: +43 688 64958050

Thank you for choosing Dankbar. We are here to help and ensure that you have a positive customer experience.

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Last updated: 8 February 2026