Frequently Asked Questions

Your questions, answered here. If you have further questions, please send us a message using our contact form or send us an email at support@dankbarset.com.

Candles & DIY Set

Materials, usage, tipps and more
What type of wax do you use for your candles and for your DIY box?

We use only natural soy wax made from soybeans. Our candles are completely free from beeswax, paraffin, palm oil, and synthetic additives — for a clean and sustainable burn. With our DIY set, you can create vegan, toxin-free candles from the comfort of your home.

Is the candle making set suitable for beginners?

Yes! The set is designed for both beginners and experienced crafters. Step-by-step instructions make it easy to create beautiful, personalized candles without prior experience.

How long does it take to make a candle with the set?

Depending on your design and size, most candles can be completed in 45–60 minutes from start to finish.

How should I burn my candle the first time?

We recommend letting the wax melt all the way to the edge of the container the first time you light your candle. This helps prevent tunneling and ensures an even, clean burn in the future.

Why is my wick bending or smoking?

It’s important to trim your wick to about ½ cm before each burn. This helps the wax stay clean, allows the candle to burn evenly, and prevents soot. Trimming the wick also reduces flickering and smoky flames, giving you a smoother burn.

Where can I see the ingredients in your candles?

Check the product page of each scented candle — all fragrance ingredients are listed as required by law.

What to do with empty jars or tins?

Give them a second life — as decoration, for new candles, or in any creative way you like.

How do I clean my candle jar or tin?

Melt any leftover wax in a double boiler and wipe the jar with a paper towel. You can save it to make new candles.

How long do your candles burn?

Depending on the size and continuous burning time of your candle or melts, the hours may vary. Here’s an overview:

  • 300g jar ~ 60 hours
  • 220g jar ~ 50 hours
  • 150g jar ~ 30 hours
  • 100g tin ~ 20 hours
How can I make my candles last longer?

Trim the wick to 0,5cm, keep candles away from draughts and always burn until the surface is fully melted.

Can I customize the scents in the candles?

Absolutely! You can mix and match the included fragrance oils to create your own unique candle scents.

Workshops

Private workshops, gifts and specials
Can I cancel or change my workshop booking?

Please note that booked workshop places are non-refundable. However, if you cannot attend your scheduled workshop, you can contact us and we’ll be happy to help you reschedule for another date that’s convenient for you.

Can I book a workshop outside the listed times?

Yes, of course! Just send us a message at info@dankbarset.com to arrange a private workshop at a time that works for you.

How can I gift a workshop?

Gifting a workshop is easy! Simply purchase our workshop voucher, print it out and surprise your loved ones with a creative, unforgettable experience.

Which special workshops do you offer?

We offer a variety of creative special workshops, including Mandala & Candles, Herbal Infusion, Halloween Special, Christmas Special, Aura & Aroma, and many more.

Do I need any prior experience to join a workshop?

Not at all! Our workshops are designed for both beginners and experienced crafters. Step-by-step guidance ensures everyone can create beautiful, personalized candles.

Shipping & Returns

Shipping, countries and tracking
How long will my order take to arrive?

We usually process your order within one working day. Once it’s shipped, you can expect delivery in 3–7 working days, depending on your location. Our current delivery times within Austria approx. 2-4 working days,  deliveries to Germany approx. 3-5 working days, deliveries abroad take around one week. 

Which countries do you ship to?

At the moment, we deliver exclusively within the European Union.

Can I track my order online?

Yes! Once your order has been shipped, we’ll send you a tracking link so you can follow your delivery so you’ll know exactly when your package will arrive.

What is your return policy?

You have 30 days from the date of purchase to request a refund – further details you will find HERE.

Can I send my order as a gift?

Absolutely! Any of our candles or our DIY set make a wonderful gift. Just leave us a note at checkout, and we’ll include your message on a gift card.

Payments

Payment methods, promos and vouchers
What payment methods do you offer?

You can pay for your order using all major payment options, including Apple Pay, Google Pay, PayPal, Visa, Mastercard and more.

How secure is my purchase with Dankbar?

Your order is completely safe with us. We use secure, up-to-date online payment systems and continually improve our software to give you the highest level of protection.

What should I do if my payment is declined?

There can be several reasons why your payment was declined. Please check the following:

  • Place your order again: If your order was declined, it is automatically canceled. Please try placing it again
  • Check your details: Make sure your card information and billing address are correct, or try using a different payment method such as PayPal
How do I redeem my discount code?

Type your code into the designated field at checkout, and the discount will automatically be deducted from your total.

Who do I reach out to for payment issues?

If you experience any issues with payment, you can reach out to our support team at support@dankbarset.com — we’ll be happy to help you.