Frequently Asked Questions
Your questions, answered here. If you have further questions, please send us a message using our contact form or send us an email at support@dankbarset.com.
Candles & DIY Set
Materials, usage, tipps and more We use only natural soy wax made from soybeans. Our candles are completely free from beeswax, paraffin, palm oil, and synthetic additives — for a clean and sustainable burn. With our DIY set, you can create vegan, toxin-free candles from the comfort of your home.
Yes! The set is designed for both beginners and experienced crafters. Step-by-step instructions make it easy to create beautiful, personalized candles without prior experience.
Depending on your design and size, most candles can be completed in 45–60 minutes from start to finish.
We recommend letting the wax melt all the way to the edge of the container the first time you light your candle. This helps prevent tunneling and ensures an even, clean burn in the future.
It’s important to trim your wick to about ½ cm before each burn. This helps the wax stay clean, allows the candle to burn evenly, and prevents soot. Trimming the wick also reduces flickering and smoky flames, giving you a smoother burn.
Check the product page of each scented candle — all fragrance ingredients are listed as required by law.
Give them a second life — as decoration, for new candles, or in any creative way you like.
Melt any leftover wax in a double boiler and wipe the jar with a paper towel. You can save it to make new candles.
Depending on the size and continuous burning time of your candle or melts, the hours may vary. Here’s an overview:
- 300g jar ~ 60 hours
- 220g jar ~ 50 hours
- 150g jar ~ 30 hours
- 100g tin ~ 20 hours
Trim the wick to 0,5cm, keep candles away from draughts and always burn until the surface is fully melted.
Absolutely! You can mix and match the included fragrance oils to create your own unique candle scents.
Workshops
Private workshops, gifts and specials Please note that booked workshop places are non-refundable. However, if you cannot attend your scheduled workshop, you can contact us and we’ll be happy to help you reschedule for another date that’s convenient for you.
Yes, of course! Just send us a message at info@dankbarset.com to arrange a private workshop at a time that works for you.
Gifting a workshop is easy! Simply purchase our workshop voucher, print it out and surprise your loved ones with a creative, unforgettable experience.
We offer a variety of creative special workshops, including Mandala & Candles, Herbal Infusion, Halloween Special, Christmas Special, Aura & Aroma, and many more.
Not at all! Our workshops are designed for both beginners and experienced crafters. Step-by-step guidance ensures everyone can create beautiful, personalized candles.
Shipping & Returns
Shipping, countries and tracking We usually process your order within one working day. Once it’s shipped, you can expect delivery in 3–7 working days, depending on your location. Our current delivery times within Austria approx. 2-4 working days, deliveries to Germany approx. 3-5 working days, deliveries abroad take around one week.
At the moment, we deliver exclusively within the European Union.
Yes! Once your order has been shipped, we’ll send you a tracking link so you can follow your delivery so you’ll know exactly when your package will arrive.
You have 30 days from the date of purchase to request a refund – further details you will find HERE.
Absolutely! Any of our candles or our DIY set make a wonderful gift. Just leave us a note at checkout, and we’ll include your message on a gift card.
Payments
Payment methods, promos and vouchers You can pay for your order using all major payment options, including Apple Pay, Google Pay, PayPal, Visa, Mastercard and more.
Your order is completely safe with us. We use secure, up-to-date online payment systems and continually improve our software to give you the highest level of protection.
There can be several reasons why your payment was declined. Please check the following:
- Place your order again: If your order was declined, it is automatically canceled. Please try placing it again
- Check your details: Make sure your card information and billing address are correct, or try using a different payment method such as PayPal
Type your code into the designated field at checkout, and the discount will automatically be deducted from your total.
If you experience any issues with payment, you can reach out to our support team at support@dankbarset.com — we’ll be happy to help you.

